Each smarta invoice includes a clear due date. To ensure uninterrupted support with your tax matters, please make sure to pay on time.
If a payment is delayed once
We understand that things can slip through the cracks sometimes. If we don’t receive your payment on time, we’ll initiate a multi-step reminder and dunning process via email. You’ll always have the opportunity to settle the amount without additional hassle.
What you should know
Late payments may impact our ability to support you – especially for time-sensitive tax obligations. If a payment remains outstanding and we don’t hear back from you, we may temporarily pause certain services. Of course, we would always discuss this with you beforehand.
If payments are repeatedly missed and there is no response, we reserve the right to transfer the claim to a debt collection agency. Our goal is to avoid this – and it’s usually preventable.
Talk to us early on
If you're unable to pay right now or are unsure about something, don’t hesitate to contact us. In most cases, we can work out a solution that fits your situation – for example, a deadline extension or an alternative arrangement.
Goodwill policy
We review each case individually and do our best to find a fair solution. Please understand that any goodwill gestures depend on the circumstances and are not guaranteed. However, we will always take your situation seriously and assess what is possible together.
Tip: Use the SEPA Direct Debit
Most delays happen because manual transfers are forgotten. With a SEPA direct debit, you won’t have to worry about it – the amount will be automatically debited on the due date.
This is convenient, secure, and helps avoid reminder fees.
Set up your SEPA mandate easily here:
Questions?
Feel free to reach out to us at:
kontakt-team@smarta-steuern.de
or via the chat in your smarta web app.
Do you need support?
For our clients:
Feel free to reach out to us anytime at kontakt-team@smarta-steuern.de or book a consultation here – we're here for you!
Not a smarta client yet? No problem!
Book an appointment here for our comprehensive startup package or a consultation if you only have questions about specific topics.
Further questions?
Contact us via the app or by email at kontakt-team@smarta-steuern.de if you want to learn more about our consulting services or have other tax-related concerns.