š There are 2 ways to reset a PIN code: via the STS or directly on the machine (STM).
š 1. Reset via the STS (Forgotten PIN Code)
If an STM user has forgotten their PIN code:
A supervisor accesses the STS
They search for the relevant STM user
They open the userās page
They click on āReset PIN Codeā
ā”ļø Upon the userās next login on the machine using their badge:
The STM user will need to define a new PIN code
ā
The PIN code is always entered by the user directly from the STM.
It is not possible to do this via the STS.
š„ļø 2. Change via the Machine (STM)
If the user wants to change their PIN code and/or if they already have their badge associated with their account, they can use the methods above to reset or change their PIN code themselves.
They scan their badge on the machine and log in
They click on āMy Accountā
Then on āChange PIN Code or Badgeā
ā”ļø They access a page allowing them to change their information.
ā ļø Important
The PIN code is personal and confidential
Any reset requires the user to enter a new PIN code
Make sure the machine is connected to ensure proper synchronization with the STS