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šŸ“˜ X’SLINGĀ® – FAQ

Nicolas Beal avatar
Written by Nicolas Beal
Updated this week

1ļøāƒ£ How do I install the X’SLINGĀ®?

  • Must be mounted on a solid and flat wall

  • Use appropriate screws and anchors (not included)

  • Install horizontally using a spirit level for stability

  • Recommended height: between 135 cm and 155 cm from the floor

  • āœ… Optional floor-stand available through the sales department

  • āš ļø Before installation: make sure the surface is clean, dry, and free of liquids or splashes


2ļøāƒ£ What type of wall can the X’SLINGĀ® be mounted on?

  • Suitable for:

    • 🧱 Concrete

    • 🧱 Cinder block

    • 🧱 Brick
      (āš ļø Use appropriate fixings)

  • ā— For light partition walls (e.g. plasterboard):

    • Use reinforcements or an optional stand

  • ā„¹ļø SAM OUTILLAGE cannot be held liable for improper installation.


3ļøāƒ£ How do I connect the X’SLINGĀ® to a smart unit?

  • Connect using the supplied RJ45 cable

  • Compatible with SAM’URAĆĀ® smart units:

    • X’TOWERĀ®

    • X’SMARTĀ®

    • X’STOREĀ®

  • āž• Up to 9 X’SLINGĀ® devices can be connected to one smart unit

  • āš ļø Respect the installation order for proper operation with SAM TOOL SUPERVISORĀ®

  • āŒ Do not plug an internet RJ45 cable into the X’SLINGĀ® ports — these are reserved for X’SLINGĀ® use only


4ļøāƒ£ How to configure X’SLINGĀ® on the STS network

  1. Remove the top cover (4 screws using a ResistorxĀ® T20 screwdriver)

  2. Locate the position selector on the control board

  3. Set the position using a flat screwdriver

  4. Plug the RJ45 cable into the IN/OUT ports inside the unit

  5. Secure the cables using the included zip ties

  6. Reattach the cover


5ļøāƒ£ What are the operating modes of X’SLINGĀ®?

  • šŸ”„ Distribution mode: operator requests hook opening

  • šŸ“¦ Assisted restocking mode: hooks open progressively as items are restocked

  • ⚔ Full automatic unlock mode: all hooks open at once by pressing the ā€œTESTā€ button

  • šŸ”“ Manual unlock mode: an internal latch allows individual hook release

  • šŸ› ļø Maintenance mode: for mechanical/electrical servicing (recommended: disconnect from smart unit)


6ļøāƒ£ How to clean and maintain X’SLINGĀ®

  • āŒ Never spray directly on hooks

  • āœ… Turn off the smart unit before cleaning

  • Use:

    • Microfiber cloth

    • Mild glass cleaner

  • 🚫 Do not use:

    • Vinegar

    • Ammonia

    • Acidic products

  • Wipe immediately to avoid residue


7ļøāƒ£ What to do in case of a malfunction?

āŒ X’SLINGĀ® is unresponsive:

  • Check RJ45 connection

  • Restart the smart unit

  • Read the full user guide

āŒ Hooks won’t open:

  • Ensure weight per hook does not exceed 20 kg

  • Try to manually unlock by opening the top cover and operating the internal latch

šŸ‘‰ Still not working?
šŸ“ž Technical support: +33 4 77 92 13 00
šŸ“§ reclamation@sam.eu


8ļøāƒ£ Technical specifications

Item

Details

Dimensions

H362 x W1123.6 x D159 mm

Weight

18.7 kg

Power supply

24V – PoE

Max power consumption

25W

Load capacity

20 kg per hook / 160 kg total

Opening types

Automatic + manual (internal latch)

Connection

RJ45

Operating temperature

-25°C to +65°C

Protection rating

IP2X


9ļøāƒ£ What is the maximum weight per hook?

  • āš–ļø Maximum load per hook: 20 kg


šŸ”Ÿ How to open all hooks on the X’SLINGĀ®?

šŸ’” 3 possible methods:

  1. Via smart unit (X’TOWERĀ®, X’SMARTĀ®, or X’STOREĀ®):

    • Scan your badge on the unit

    • Go to the ā€œAdvanced Restockingā€ tab

    • Click ā€œOpen all hatchesā€ under your X’SLINGĀ® → Hooks will open one by one

  2. In case of power failure:

    • Remove the top cover

    • Manually open each hook using the metal latch in front of each hook

  3. Via Kerong board:

    • Remove the top cover

    • Use a small object (e.g. paperclip) to press the "TEST" button on the board
      āž”ļø All hooks will open at once

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