If your game is crashing, freezing, or closing unexpectedly on an iPhone or iPad, there are a few common causes such as outdated software, temporary system glitches, or incomplete app installs. The steps below will help you troubleshoot and get back into the game.
1. Restart Your iPhone or iPad
A simple restart can often fix temporary issues causing apps to crash.
To restart your device:
Press and hold the side button + volume button (or just the side button on some older devices)
Slide to power off when prompted
Wait a few seconds, then turn the device back on
Once restarted, try launching the game again
This clears temporary system memory and can resolve minor glitches.
2. Update the Game
Running an outdated version of the app can lead to instability or crashes.
To check for updates:
Open the App Store
Tap your profile icon in the top-right corner
Scroll to see available updates
Find the game and tap Update if available
Once updated, reopen the game and test it
3. Reinstall the Game
If the app files are corrupted, reinstalling can often resolve the issue.
To reinstall:
Locate the game on your Home Screen
Press and hold the app icon
Tap Remove App (or delete icon)
Confirm deletion
Open the App Store
Search for the game and download it again
Launch the game after reinstalling
4. Update Your iOS Version
An outdated iOS version can cause compatibility issues with newer game updates.
To update your device:
Go to Settings
Tap General
Select Software Update
If an update is available, tap Download and Install
Wait for the process to complete and restart your device if needed
Make sure your device is connected to Wi-Fi and has sufficient battery before starting the update.
Still Having Issues?
If you’ve tried all the steps above and your game is still crashing, it may be helpful to check:
Available storage space on your device
Background apps running while playing
Whether the issue started after a recent update