During the sign-up process, you will be asked to confirm your email address. This ensures that the email address you have provided is correct and that you are the owner of this address.
The confirmation email should arrive within 10 minutes in your inbox. If you do not receive the email, please follow the steps below to troubleshoot the issue:
Troubleshooting steps
Check your junk-/spam-folder for an email with the subject “Mercell Academy Confirmation email”
Add the domain @mercell.com to your safe-senders/contacts list.
Accept the domain @mercell.com for your organisation. This might require assistance from your IT Department.
Note: If the confirmation e-mail has not been delivered to your inbox or your spam folder within 10 minutes, please raise a ticket with your local support team.
Article Ref: 060120261020