Are you experiencing that nothing happens, or the page fails to load properly when you click on links within your emails or alerts? Then consider the cause below and how it could be fixed.
What could be causing this issue?
The most common reason for unresponsive links is strict security or privacy settings within your email client or web browser. These settings often block external links from opening new pop-ups or launching new browser windows.
How to Fix It Yourself
To bypass these local restrictions and ensure you can view the linked content correctly, you can use a simple copy-and-paste workaround.
Please follow these steps:
Log in to your Mercell account in your preferred web browser.
Keep the tab open to ensure you maintain an active login session.
Open your email, right-click the View opportunity link (not the tender name) that is not working, and select Copy Link (or "Copy link address").
Go back to the browser where you are logged in, paste the copied link directly into the address bar, and press Enter.
Important Note: It is highly recommended to paste the link into a browser where you are already logged in. If you paste the link into an unauthenticated browser session or an incognito window, you will likely encounter a "limited view" and will not be able to see the full details of the alert.
Article Ref: 270420261041