Before submitting a repair request, you are expected to check whether the repair should be carried out by the tenant or LIV Residential. The rental agreement specifies which repairs are the tenant's responsibility (Article 11 in most the rental agreements). LIV Residential is responsible for all other matters. When reporting an issue, it is important to distinguish between urgent and non-urgent matters. Urgent issues typically require immediate attention and can be reported via the designated phone numbers, whereas non-urgent matters are best handled through the app or online submission.
The primary phone line: 085 - 107 0321 (choose the option for repair requests)
In emergency cases you can reach the following number 24/7 for technical emergencies: 088 400 0450
You can submit a repair request via the LIV app, under the "Repairs" button. Enter your postal code and house number (the app fills these in automatically if you are logged in) and submit your report immediately.
The step-by-step plan ensures that you communicate your request to us as clearly as possible: the exact location of the problem, inside or outside the property, along with photos. Via SMS of e-mail you'll be updated about the status of your repair request, depending on the preference you indicate in the request.
You can also submit the report via your web browser via the button below.