When you open the app, choose whether you are logging in or signing up.

Enter your email address, and check the relevant boxes relating to marketing permissions and JamDoughnut Terms and Conditions.

A email will be sent to your inbox above, so as to verify your account, and to verify your device to keep you logged into the app.

Find the email in your inbox, and click onto 'Log in to JamDoughnut'. This should take you to the next step.

Please enter your First Name and Last Name to continue. This will not affect any bank accounts or official transactions, these are used so we can identify our users, and find user information if you ever need any help.

Enter any referral codes you may have. These will add a bonus to the user who has referred you once you cash out for the first time.

If you do not have a code, feel free to continue without entering anything. We can always add this for you later.

Once you have confirmed your email, please enter your mobile phone number. We only accept UK mobile numbers for accounts.

The format of the number should look like +441234567890.

Please make sure you have the +44 in front, and no 0 before your number.

Find the SMS code we have sent you, and add it onto this page.

Add a passcode to help protect your account. This is a numerical pin ranging from 4 to 6 values. Confirm this code again on the next page.

You can also set up any biometrics that your device may offer to help you quickly get in and out of your account, without needing to type your passcode every time.

You are now all set to start enjoying our app! Feel free to explore the huge selection of brands we offer. We hope you can enjoy spending and saving with JamDoughnut!!

You will stay logged into your account unless you manually log out, or if you are trying to sign in via a new device.

Enter your email and click on the magic link in your inbox to verify your identity and to register your device to be trusted in our systems, so you will not need another email on this device, unless you manually log out.

Enter the passcode you have created during sign up. If you have forgotten this, please press 'forgot my passcode' to reset your passcode.

And this should let you back into our app to continue spend and saving!

Please note you can use the chat function to access these articles, and to message a member of our team by clicking the icon found on the bottom right throughout the Sign up and Log in Process.

Wrong email address

If your email address is wrong, then after sending you an email, you will have the opportunity to go back to the last page, and re-enter your email address. We can also change this for you.

Wrong mobile number

If your phone number is wrong then after sending you an SMS you will have the opportunity to go back to the last page, and re-enter your phone number.

If you would like to change any of these details after your account has been created, please send us a message at help@jamdoughnut.com, and we would be happy to get this resolved for you.

Sometimes the SMS may experience some lags in the server and that can cause a delay or the message might not be sent at all.

Please give some time between resend attempts, as it may take some time to arrive, and this prevents the system from overloading. This may also cause a server error message.

If you receive any other error messages that is preventing you from signing up, please contact us and we will look to get this resolved for you.

If your email is already used then after you enter it we will allow you to choose this email and proceed directly to login if the account has been authenticated.

If it has not been authenticated you will then continue with the existing authentication process as described above.

If you have forgotten this, please press 'forgot my passcode'. This will reset your log in journey, and allow you to recreate a pass code for logging in.

Make sure that our emails are not in your spam folders, or have been marked as spam in the past.

Two possible reasons are due to a full inbox, or if there is a delay in the internet servers causing emails to not arrive immediately

If you cannot receive a Magic Link Email, please reach out to our support team, and include any error messages you see, or screenshots of the issue, and we will follow up.

This could be a local redirect issue where the journey is breaking the log in tracking between the email and the app.

When you request a new log in link, press and hold the 'Log In To JamDoughnut' button from the email, and click on the option to copy the URL link address. Then paste this directly into a browser. We believe this should be able to help prevent whatever is breaking the redirect journey.

If you are getting a webpage with a QR code after clicking your log in email, this may mean you're opening an app login link on a desktop device. To log in onto the app, please make sure you're accessing a new email link on the saved device you have your app installed on.

If you're on the mobile device, it may mean your browser has Desktop Mode turned on. You should be able to find an option to disabled desktop mode in your browser settings.

If you forgot to enter a referral code that you have, please send us a message at help@jamdoughnut.com, and we will get this added for you onto your account.

If for some reason, the page is not letting you advance without entering a referral code, please try our admin code, 3NMT and try to advance again.

On the rare occasion where it is displaying that entering your email at login shows that an account does not exist, there may be a chance that your account has been set as inactive due to suspected or reported fraudulent and unusual activity.

Please reach out to our support team and we will be happy to help you with this.