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Points explained

When do I receive points, how do the points work, what can I get points for.

Updated over 2 months ago

JamDoughnut rewards you for your purchases and much more!

Every time you make a purchase in the App we give you points. 1 point is worth 1 penny so 1,000 points is £10.00. We give you points for the following reasons.

Cashback Points

When you make a purchase in JamDoughnut we immediately reward you with bonus points. If you buy a voucher for £100 you will have a voucher to spend in store or online of £100. We give you the discount in points and these points we add into your JamDoughnut wallet. We offer two rates for purchase points.

Apple Pay/Google Pay

Apple or Google Pay allows you to link your cards to your phone and to make payment within JamDoughnut. The payments are taken by Checkout.com, a secure market leading card payment provider. The cost of taking the payment is higher than bank transfer and this is reflected with a lower cashback rate.

Pay by bank transfer (Open Banking)

Pay by bank is a bank transfer from your bank account to our bank account. It is 100% secure and your payment is protected. It is delivered through a system called Open Banking by Truelayer. We pay a higher cashback rate as the cost of payment we are charged rates are lower.

Event/bonus points

From time to time we have special events, these events we will offer additional points for sign ups, first purchases or increased rates on a purchase, as well as our gameshows, livestreams, and giveaways. Bonus points expire after 6 months of issue so remember to cash out your points.

Refer a friend bonus

If you refer a friend we give you bonus points when the person you referred cashes out for the first time. When the person you referred signs up with your referral code we will send you an email. Also when they cash out we will send you another email and add the points to your account.

The number of points that you get is based on the refer a friend offer that was applicable when you signed up your friend bonus.

Cash out

You can cash out when you have over 1,000 points so that is £10 in cash back. When you cash out we will deduct the points from your account and this will then be sent to your account. We normally complete this within 24 hours.

If you want to cash out go to the right hand screen in the App. There is a Jam Jar section that shows you how many points that you have and its monetary value. When you can cash out you can click on the cash out button (that will go blue) and then enter your bank account details.

We charge a small cash out fee. This covers the costs we have to incur for sending a transaction by our bank.

Alternatively, you can cash out into a voucher of your choice, where there is no fee, and you also get extra cashback on this! Just choose the option on the cash out screen, and select from all the brands we have available on JamDoughnut.

Not received the right number of points

The number of points you receive is based on the method of payment and the amount spent. If there are any issues within your account please contact us and we will help resolve this for you.

How do I see my points?

In your account on the main screen (home screen) you can see the total number of points. If you click on the top right menu you can see the Jar History which shows the number of points you have received for each purchase.

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