I forgot to enter a referral code
send us a message with our in-app chat, or send us an email at help@jamdoughnut.com, and we can get this amended for you.
When do I get my referral bonus?
We will give you your points when the person you referred cashes out for the first time. The points are added when their cash out is processed and initiated in our system, so it may not be exactly when the cash out is requested.
The points will be added automatically to your Points Jar on your wallet page, but you will also receive an email to alert you that a referral has been completed.
How do I know if I referred someone?
We will send you an email when the person you referred signed up and when that person cashes out for the for the first time. Your numbers will also update on your referral page of JamDoughnut.
My friend has signed up with my referral code, but I do not see them on my referrals?
There are some possibilities of why a referral is not showing up, the most likely being that the referral code did not apply properly at sign up. Ask the new user to reach out from their account/email and the referral code they want to apply, and we can get this added onto their account.
Why are my referral bonus points different to the advertised rate?
The points you receive when the person you referred cashes out for the first time is based on the points on offer when the person referred signed up and not at the current rate. This means the points you get may not be the same as the points you see advertised in the App.
However, if your referral involves any first purchase bonus, the first purchase bonus is provided depending on the rate at the time of purchase, not at the time of referral, so do make sure first purchases are made within the promotion periods.
Is there a time limit on the points?
Yes there is. We provide you with the points and once you have these points please cash out within 6-months. After 6-months these points can be removed from your account.
Can I use more than one sign up referral code?
Sadly, no. We only provide a bonus once per user, so if you sign up for a second account then that account won't qualify for the bonus scheme.