Getting Started
1. Who Can Invest in Cryptocurrency with IG?
Cryptocurrency investing is available to Australian-based clients who meet IG’s eligibility criteria. Eligibility is assessed during the application process.
2. Do I Need a Separate App?
Yes. You must download the IG Markets mobile app to trade cryptocurrencies.
Crypto trading is not available on the IG Trading app or the web platform.
Available Cryptocurrencies & Trading
3. What Cryptocurrencies Are Available?
IG's cryptocurrency service provides access to many of the most established coins.
The available cryptocurrencies include:
Bitcoin (BTC)
Ethereum (ETH)
XRP (XRP)
Cardano (ADA)
Solana (SOL)
Dogecoin (DOGE)
Litecoin (LTC)
Chainlink (LINK)
Bitcoin Cash (BCH)
Basic Attention Token (BAT)
Pudgy Penguins (PENGU)
Ethereum Classic (ETC)
Shiba Inu (SHIB)
Bonk (BONK)
Dogwifhat (WIF)
The Sandbox (SAND)
Compound (COMP)
Avalanche (AVA)
Polkadot (DOT)
Aave (AAVE)
Stellar Lumens (XLM)
The Graph (GRT)
Plus, many more established and emerging coins to come
The maximum amount per individual trade is AUD $50,000. For larger investments, multiple trades can be placed.
4. Is Cryptocurrency Investing Available 24/7?
Yes. Cryptocurrency investing on IG Markets is available 24 hours a day, seven days a week.
Please note there is a weekly maintenance window from 10:00pm Friday to 8:00am Saturday (UK time), during which trading may be unavailable.
5. Are There Minimum Investment Amounts?
The minimum investment amount for cryptocurrency investing on IG is $2 AUD.
Fees & Costs
6. What Are the Trading Fees?
IG applies competitive trading fees.
Market order: No commission. You pay AUD 0 commission when using this order type.
Limit order: A trading fee of 0.7% (including GST) applies per transaction when choosing this order type.
Account Types & Restrictions
7. Can I Transfer Funds from My IG Trading Account?
No. Internal transfers between IG Trading accounts and your IG Markets crypto account are not supported.
You must deposit funds directly into your crypto account using the available payment methods.
Security & Storage
8. Is My Investment Held Securely?
Yes. Cryptocurrency assets are held by Independent Reserve, which maintains:
Segregated customer funds
Cold storage for the majority of cryptocurrency holdings
Payment Methods
9. What payment methods can I use?
You can use bank transfer (OSKO), PayID, Card payments (debit and credit) and Apple Pay as the deposit options.
Important:
Your IG account details (such as your name and address) must match your bank account details
We do not accept corporate, business, prepaid, or third-party card deposits. All funds must come from a bank account in your legal name.
We do not accept funding via digital banks and brokers such as Wise, Revolut, Interactive Brokers, Charles Schwab, Netwealth, etc.
Note: Manual Bank transfers can take up to 3 working days to be allocated to your account
Deposit Methods
10. How do I deposit via bank transfer?
Navigate to Portfolio
Tap 'Add Money'
Tap 'Manual bank transfer'
Copy transfer details: Use provided transfer details
Complete payment: Log in to your bank, then use our details to transfer funds
Note: Manual Bank transfers can take up to 3 working days to be allocated to your account.
11. How do I deposit via PayID?
Access PayID tab: Select PayID deposit option
Copy PayID address: Use provided unique PayID identifier
Complete payment: Send funds via your bank's PayID system
Funds are typically available immediately
Deposit Limits
12. What are the minimum and maximum deposit amounts?
Method | Minimum | Maximum |
Bank transfer | A$10 |
|
Credit card | A$10 | A$50,000 |
Debit card | A$10 | A$99,999 |
ApplePay | A$10 | A$35,000 |
PayID | A$10 | Dependent on your financial banking institution |
Processing Times:
Successful PayID, Apple Pay, debit card and credit card payments are deposited immediately
Manual Bank transfers can take up to 3 working days to be allocated to your account.
Deposit Fees
13. What are the deposit fees?
Manual Bank Transfer:
Deposit fee: Free
Processing time: Up to 3 working day
Daily limits: Contact support for limit increases
Credit and Debit Card Deposits:
Visa (credit): No fee
Mastercard (credit): No fee
Debit card: No fee
Processing time: Instant
Supported cards: Visa, Mastercard
Not supported: AMEX, Diners, Discover, UnionPay
We do not accept corporate, business, prepaid, or third-party cards
Apple Pay deposits:
Processing time: Instant
Minimum: A$10 / Maximum: A$35,000
Withdrawals
14. How do I withdraw funds from my account?
All withdrawals are returned to your nominated, verified bank account. Before we can process this, we need to verify any deposits made by card or Apple Pay.
15. How do I withdraw via bank transfer?
Navigate to Settings
Tap Withdraw
Tap Add bank account details (if you have not already)
Enter and save your bank account details
Verify your bank account (first withdrawal only): Navigate to Settings > Documents > Withdrawal verification
Once all payment methods are verified, you can withdraw to this bank account
Note: Bank account verification is only required once, prior to your first withdrawal.
16. What are the withdrawal limits?
Method | Minimum | Maximum |
Bank transfer | A$10 | No limit |
If your account balance is less than A$10, you may withdraw any available amount.
17. How long do withdrawals take?
Method | Processing Time |
EFT (Westpac) | Same day if requested before 11am AEST/AEDT |
EFT (Other banks) | 1–3 business days |
Bank Account Verification
18. Why do I need to verify my bank account?
We're required to comply with anti-money laundering laws. We conduct security checks to verify that both the source and destination of funds are in your name.
Withdrawals are only processed to verified accounts in your name
Deposits are only accepted from accounts in your name
Third-party deposits and withdrawals are not permitted
Your bank account ownership is verified before your first withdrawal
19. How do I verify my card or Apple Pay?
You'll need to upload a bank statement showing the payment made to IG. You can do this via the Withdrawal Verification option in the Documents section of your account.
Your statement must clearly show:
✅ Your full name
✅ Your bank account number
✅ The bank's logo
✅ The payment to IG from your card(s) ending ****XXXX, including the date and amount
You may black out any other balances or transactions for privacy.
If you can't fit all the required information on one page, you can upload two documents instead:
Document 1: Payment to IG + your bank account number + the bank's logo
Document 2: The same account number + your full name + the bank's logo
Storage and Account Maintenance
20. Are there any storage or account fees?
Storage fees: No fees for holding cryptocurrency
Account maintenance: No monthly or annual account fees
Inactivity fees: No fees for inactive accounts
Getting Help
21. Where can I get help?
Our support team is available via live chat and WhatsApp.
Contact Hours: 8am to 5pm AET