If you’ve lost your phone or no longer have access to the mobile number linked to your account, please contact our support team as soon as possible.
For security reasons, we’re unable to update registered phone numbers without first verifying your identity.
What Information Will I Need to Provide?
To help us securely update your phone number, please be prepared to confirm the following details:
Your account ID or registered email address
(Your account ID is a five-character alphanumeric code. You can find it in the app under Settings → Personal details, at the bottom of the page.)Your full name and date of birth
Your registered postal address, including postcode
Your old and new contact number
Your account balance
The cryptocurrency you last traded
The last four digits of any registered payment card(s)
What Happens Next?
Once your details have been verified, we’ll assist you in updating the phone number on your account so you can regain access securely.