Yes. You can change the expiry date for a whole order of vouchers at any point before your recipients claim their links. This is useful if your recipients need longer to claim, or if you need to close a distribution earlier than planned.
When you can change it
The expiry date can be changed on any link that has not been claimed yet. You can move it later to give recipients more time, or bring it forward to close the window sooner.
Links in the order that have already been claimed are not affected. Once a voucher has been generated, it runs to the voucher expiry set by the retailer, and that date cannot be changed.
How to change the expiry date
Go to your Voucher History page from the left-hand menu.
Click the Orders tab at the top of the page.
Find the relevant order and scroll to the right of the row.
Click the expiry date icon.
Select the new expiry date and click Apply.
The new date applies to every unclaimed link in that order.
Which expiry date this changes
Each voucher has two expiry dates, and this changes the first one.
Expiry | Can you change it? | What it controls |
Link expiry | Yes, using the steps above | How long your recipient has to open the link and generate their voucher. |
Voucher expiry | No, it is set by the retailer | How long your recipient has to spend the voucher once it has been generated. |
For more on how the two work together, see Understanding link statuses.
What your recipients will see
Recipients are not notified when you change the expiry date. The original email, text or letter will still show the old date, so it is worth telling them yourself if the change matters to them.
They will receive a reminder to use their voucher closer to the new expiry date, and the date shown on screen when they open their link is always the current one.
If the link has already expired
An expired link cannot be reopened by changing the date. The money attached to it is returned to your wallet at midnight on the day the link expired, and you will need to create a new send to replace it.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.