Check the Links tab of your Order history page. Each voucher shows two statuses that update automatically: Send status, whether the voucher left Huggg, and Claim status, what your recipient has done with it.
How to check a voucher's status
Go to your Order history page from the left-hand menu. The page opens on the Links tab by default, which is where you'll find each individual voucher and its two statuses.
Use the search bar to find the voucher. You can search by:
Link code: the last 16 characters of the voucher URL.
Recipient email or mobile number: this returns every link sent to that contact.
Look at the Send status and Claim status columns to see where the voucher has got to.
For an order-level view, click the Orders tab at the top of the page. The two status columns are on the Links tab.
Has my recipient opened their voucher?
Read the two columns together and they tell you exactly where your recipient is in the process:
Send status Failed: the voucher didn't go out, and the reason is shown with the status
Send status Sent myself: Huggg didn't send anything, so check that you shared the link with them
Claim status Created: they haven't clicked the link yet
Claim status Opened: they've clicked the link and opened the page, but haven't yet generated their voucher
Claim status Voucher revealed: energy and cash vouchers only, generated but not yet used
Claim status Claimed: they've generated their voucher (note: this means generated, not necessarily spent at a till)
For a full breakdown of every possible value (including Scheduled, Cancelled, and Expired) and how money and expiry dates work, see Understanding link statuses.
If a voucher hasn't been opened
If a voucher has been showing a Claim status of Created for a while, your recipient may not have received it. Common reasons include:
The email landed in their spam or junk folder
The contact details entered when sending were incorrect
Their email provider or workplace IT has blocked the message
If the Send status shows Failed, the send itself didn't go out. The reason shown with it will tell you what went wrong, and the quickest fix is to share the link yourself through a channel you know works.
For full troubleshooting steps, see My recipient says they haven't received their voucher link.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.