When sending vouchers by email, SMS, or printable letter, you can upload a CSV file to add multiple recipients at once. Each delivery method requires a different format. Download the relevant template from the platform or follow the column structure below.
Your CSV must include the following columns in this order:
Column | Field | Required | Example |
A | Email address | Yes | |
B | Notes | No | Recipient name/ID |
SMS
Your CSV must include the following columns in this order:
Column | Field | Required | Example |
A | Phone number | Yes | 07000000000 |
B | Notes | No | Recipient name/ID |
Phone numbers must be UK mobile numbers. Do not include the country code (+44). Start with 07.
Printable letters
Your CSV must include the following columns in this order:
Column | Field | Required | Example |
A | Case number | Yes | 123-AA-728ARD-0001 |
B | Recipient name | Yes | John Doe |
C | Address line 1 | Yes | 33 West Street |
D | Address line 2 | No | Harrow |
E | City | Yes | London |
F | Post code | Yes | HA2 7KP |
Tips
Include a header row, then your recipient rows below it. The upload reads columns by position and ignores the header names, so they don't need to match exactly.
Save your file in CSV format before uploading. Excel files (.xlsx) won't be accepted.
Remove any blank rows from your file before uploading.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.