If your prepaid card has been declined, here are the most common reasons and what to check.
Check your card details have been entered correctly
The most common reason for a card being declined is a simple data entry error. Before trying anything else, double-check that you have entered the following exactly as shown on your card screen:
The full card number - 16 digits with no spaces
The expiry date - shown as a full date on screen, but most payment pages ask for MM/YY format
The CVV - the 3-digit security code
The card can only be used with energy or water providers
Your prepaid card is restricted to energy or water payments only. If you tried to use it for anything else, it will be declined. It also cannot be used at physical locations - payments must be made online or by phone.
The payment amount may exceed your card balance
If the amount you're trying to pay is more than the balance on your card, the transaction will be declined. Check your current balance by returning to your original link. If your bill is higher than your card balance, you may be able to ask your supplier to split the payment between your card and another payment method.
Still being declined?
Email us at support@huggg.me with details of what you were trying to pay and what error message you received, and we'll investigate.