Your Heating Oil Card is a digital prepaid card you can use to pay most heating oil suppliers, online or by phone. Because heating oil orders are often larger than the balance on the card, here is how to pay smoothly.
Paying by phone
If your bill is more than the balance on your card, paying by phone is the most reliable way. Most online checkouts can't take two cards in one payment, but most suppliers can split the payment over the phone.
When you call your supplier:
Ask to make a split payment
Ask them to charge your Heating Oil Card first, for its full balance. Have your card number, expiry date, and CVV ready
Pay anything left on the bill with your own debit or credit card
Paying online
If your total bill is the same as or less than the balance on your card, you can pay online as normal.
Choose Mastercard at the checkout
Enter the card number, expiry date, and CVV shown on your card screen
The total can't be more than your card balance, even by 1p, or the payment will be declined. If your bill is larger, use the phone method above.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.