If you have ordered a Hero physical card, its creation and shipment are in progress.
Your card should arrive within 5 to 8 business days.
Haven’t received your card but ordered it less than 8 business days ago?
No worries! Your physical card is likely on its way.
Please contact us only after the 8-day timeframe has passed if you still haven’t received it.
In the meantime, feel free to create a virtual card to start using your Hero account.
Haven’t received your card, and it’s been more than 8 business days since the order?
Double-check that your delivery details are accurate.
Contact us via email at support@hero.fr or through your dashboard by clicking on the help bubble (Intercom).
Note: Delivery times may be extended due to public holidays.