As an independent service provider, you decide which cleaning tasks you offer. However, there are common standards that customers expect from a household cleaning. This article helps you understand what is typically included – and what isn’t – so you can set clear expectations and define priorities together with your customer.
✅ Typical Tasks in a Standard Cleaning
The following tasks are commonly included in standard cleanings – depending on your individual agreement with the customer:
General Areas (Living Room, Bedroom, Hallway):
Dusting easily accessible surfaces
Vacuuming and/or mopping floors
Emptying trash bins
Kitchen:
Wiping countertops and visible kitchen appliances
Cleaning the sink
Surface cleaning of the stove and dining table
Bathroom:
Cleaning the sink, mirror, and fixtures
Wiping shelves and surfaces
Cleaning the toilet from the outside
👉 Tip: At the beginning of the appointment, walk through the home with your customer to discuss any special features and set cleaning priorities.
❌ What’s not automatically included?
Some tasks are considered special services and are not part of a standard cleaning – unless you specifically offer them:
Window cleaning
Deep cleaning of carpets or upholstery
Tidying or decluttering
Cleaning of outdoor areas (e.g., balcony, patio)
These tasks are often more time-consuming or require special equipment.
🤝 Clear Communication Matters
Customers appreciate transparency. Make sure to clarify:
Which tasks you offer
Which tasks you do not include in your service
Whether special tasks can be added for an extra fee
You can use the in-app messaging function to discuss the upcoming cleaning in advance.
💡 Summary
You choose which cleaning tasks to offer
Standard cleanings typically include floors, surfaces, kitchen & bathroom
Special tasks like window or carpet cleaning are not automatically included
Communicate clearly with your customer to ensure mutual satisfaction