If you've experienced an issue with a Huel vending machine purchase in the US, here's how to get help and report the problem.
Who handles Huel vending machine refunds in the US?
Huel vending machine refunds and payment issues in the US are handled directly by Vending Customer Service, not Huel.
If a vending machine did not dispense your product, charged you incorrectly, or you experienced another issue with your purchase, please contact Vending Customer Service directly.
Step 1: Contact Vending Customer Service
You can report an issue with a Huel vending machine in the US using either of these options:
By phone: Call the customer service number displayed on the vending machine.
By email: Send your request to support@vendingcustomerservice.com.
Step 2: Provide your purchase details
To help Vending Customer Service investigate your issue, include the following information:
Date and approximate time: When you made your purchase.
Transaction amount: The total amount charged.
Machine location: Where the Huel vending machine is located.
Product purchased: The Huel product you selected.
Issue experienced: What went wrong with your purchase.
Payment method: How you paid for your purchase.
Depending on your payment method, Vending Customer Service may also need the following details:
Payment method | Information required |
Credit card | Last 4 digits of your credit card number and expiration date |
Apple Pay | Last 4 digits of your Device Account Number |
Samsung Pay | Last 4 digits of your Digital Card Number |
Google Pay | Last 4 digits of your Virtual Account Number |
Cash | Confirm that you paid with cash |
PayPal | PayPal account details for refund purposes |
Important: Only provide the requested payment details. Do not share your full credit card number, security code (CVV), or passwords.
Step 3: Find your digital payment details
If you paid using Apple Pay, Samsung Pay, or Google Pay, you may need to provide the last 4 digits of your digital card or account number.
These numbers can be different from the last 4 digits of your physical credit or debit card.
How to find your Apple Pay Device Account Number
If you paid for your Huel vending machine purchase using Apple Pay:
Open the Wallet app on your iPhone.
Select the card you used for your purchase.
Tap the three dots in the top-right corner.
Select Card Details.
Find the last 4 digits of your Device Account Number under Apple Pay.
Provide these 4 digits to Vending Customer Service.
How to find your Samsung Pay Digital Card Number
If you paid for your Huel vending machine purchase using Samsung Pay:
Open the Samsung Pay app on your phone.
Tap Menu.
Select Cards.
Choose the card you used for your purchase.
Find the last 4 digits next to Digital Card Number.
Provide these 4 digits to Vending Customer Service.
How to find your Google Pay Virtual Account Number
If you paid for your Huel vending machine purchase using Google Pay:
Open the Google Pay app.
Select the card you used for your purchase.
Open the Card Details screen.
Find the last 4 digits of your Virtual Account Number.
Provide these 4 digits to Vending Customer Service.
Why do I need to contact Vending Customer Service?
Vending Customer Service handles issues related to Huel vending machine purchases in the US, including:
Products not dispensing after payment
Incorrect charges
Payment issues
Refund requests
Other vending machine problems
Huel's Customer Experience team cannot process vending machine refunds directly. Contacting Vending Customer Service will allow the team responsible for your transaction to investigate and assist with your request.
Need further support?
If you're having trouble contacting Vending Customer Service or aren't sure how to report your vending machine issue, say "talk to a human" and our Huel team will help point you in the right direction.
For refunds and payment investigations, please contact support@vendingcustomerservice.com or call the customer service number displayed on the vending machine.