Huel supports the use of HSA/FSA funds for eligible purchases through a reimbursement process facilitated by Truemed.
Huel does not accept HSA/FSA cards directly at checkout. To use HSA/FSA funds for a Huel purchase, you need to complete your order using a regular payment method and then submit a reimbursement claim through your HSA/FSA administrator or insurance provider.
How HSA/FSA reimbursement works
Complete your Huel purchase using your regular payment method.
Submit the Truemed Health Evaluation Form on the same day as your Huel purchase.
Truemed will review your Health Evaluation Form and contact you about your eligibility.
If approved, a licensed provider will issue a Letter of Medical Necessity, also called an LMN.
Submit your reimbursement claim using the instructions provided by Truemed, along with your Huel invoice.
Huel does not control the outcome of the reimbursement process. Each reimbursement claim is reviewed independently by the relevant HSA/FSA administrator or insurance provider based on their own criteria.
Complete the Truemed Health Evaluation Form
After completing your Huel purchase, you should receive an order confirmation email from Huel with a link to the Truemed Health Evaluation Form.
To qualify for reimbursement, complete and submit the Health Evaluation Form on the same day as your Huel purchase.
A licensed provider will review your submission and, if appropriate, issue a Letter of Medical Necessity with the same reference date as your Huel purchase.
If you cannot find your order confirmation email, check your spam or junk folder. You can also use the Truemed Health Evaluation Form link here:
Truemed will contact you about your eligibility
Truemed will follow up with you about your eligibility status and your Letter of Medical Necessity.
Truemed will contact you using the email address you provide on the Health Evaluation Form. Truemed will also provide instructions for submitting your reimbursement claim.
Download your Huel invoice
You will need your Huel invoice as part of your reimbursement claim.
Invoices are available for orders placed on or after November 29, 2024. Your invoice is usually available within 48 hours of your order being fulfilled.
To download your invoice:
Log into your Huel account.
Go to Order History.
Select the relevant order.
Click Download Invoice.
If your invoice does not show payment details
If your Huel invoice or order confirmation email does not include the payment method details required for your reimbursement claim, you can contact us to request a receipt that lists the payment type and the last four digits of the card used.
Huel invoices cannot be manually edited to add payment details.
Letter of Medical Necessity validity
The Letter of Medical Necessity is typically valid for 12 months from the date of issuance.
If you make changes to the items in your subscription, you may need a new Letter of Medical Necessity. For unchanged subscriptions, you may be able to use the same Letter of Medical Necessity within its validity period.
If your reimbursement claim is declined
Huel does not control the reimbursement approval process. Each claim is reviewed independently by the relevant HSA/FSA administrator or insurance provider based on their specific criteria.
If your reimbursement claim is declined, contact your HSA/FSA administrator or insurance provider directly if you would like to appeal the decision.
Important things to know
Huel does not accept HSA/FSA cards directly at checkout.
HSA/FSA reimbursement is handled after purchase.
Truemed facilitates the Health Evaluation Form and Letter of Medical Necessity process.
Huel does not issue medical necessity certificates directly.
Huel cannot guarantee that your reimbursement claim will be approved.
Need further support?
If you need help finding your order confirmation email, downloading your invoice, or understanding the Truemed reimbursement process, say "talk to a human" and our team will help.