If your Huel delivery arrived but an item is missing, there are a few common reasons why. Check these first — your item might still be on its way or there may have been a packaging issue we can fix.
Your Huel order was split into multiple packages
Large orders (especially Huel Ready-to-Drink) sometimes arrive in separate parcels. Check your shipping confirmation email for multiple tracking links. Your missing item may be arriving in a later package. Additionally, confirm how many parcels were shipped and how many you have received. Check with immediate neighbors to see if they accepted a parcel on your behalf.
The item you ordered is out of stock
If an item was out of stock, we sent you an email about changes to your order. Check your inbox including your spam folder for a message about what's available and what's been adjusted.
Your Huel order was mispacked
If you think your order arrived with the wrong items, we can help. Before you contact us, gather:
Your order number
A clear photo of the shipping label on the box
A photo of the inside of your box
A photo of the products you received
If the shipping box is no longer available, submit a clear photo of the items you did receive.
How quickly do I need to report a missing item?
Please report missing items within 14 days of your delivery date. This 14-day window allows Huel to raise a claim with our shipping carrier before their own claims deadline closes. Reports made after 14 days may take longer to resolve, since a carrier claim may no longer be possible.
Photos are not required for Huel to investigate a missing item report — we will look into every report regardless. However, providing photos of your shipping label, box, and received products lets us raise a carrier claim immediately and typically resolves your case faster.
Promotional items didn't arrive
Free promotional items are only added to your order if you follow the instructions in the promotional email, add the item yourself, and apply the discount code. The free item won't be included if these steps weren't completed.
Next step: Talk to a human
If you've checked all of the above and your item is still missing, say "talk to a human" and let the specialist know:
Which items should have been in your delivery
Which items you did receive
Whether you've checked for multiple packages
Your shipping address to confirm delivery details
A written declaration stating that you did not receive the missing parcel
Completion and return of the provided declaration form (you can add text as an overlay to the PDF if it is not directly editable)
Have your order number and photos ready. A specialist will investigate and, following receipt of the declaration form, arrange a replacement or refund for the missing products if appropriate.
Need further support?
If you have other questions about your delivery or want to check tracking, say "talk to a human" and we'll help.
👉 Log in at huel.com/login to track or manage your order (or report issues directly through your Amazon account if fulfilled by Amazon)