If your Huel box arrived damaged, our Huel team can certainly help you resolve this issue. To investigate your damaged Huel box with our courier, we need specific photos and information from you.
What photos do we need from your damaged Huel box?
To help our Huel team investigate your damaged Huel box with our carrier, please provide the following photos of your damaged box:
A photo of the shipping label on your damaged Huel box — Take a clear photo showing the shipping label on the outside of your damaged box
Photos of the outside of your damaged Huel box — Take photos showing the outside of your damaged box, including all sides that show damage
Photos of the inside of your damaged Huel box — Take photos showing the interior of your damaged box and any damaged Huel items inside
How do you send us your photos and order information?
To help us investigate your damaged Huel box, send us your photos and order details through our contact form.
What to send us:
The photos of your damaged Huel box (shipping label, outside damage, inside damage)
Your Huel order number (found in your order confirmation email or Huel account)
A brief description of what was damaged in your Huel box (e.g., "containers were crushed," "boxes were wet," etc.)
How to send your information:
Click the link below: Send your damaged Huel box photos and order number to us
Or open this chat and say "My Huel box arrived damaged"
What happens after you report your damaged Huel box?
Once you've sent us your photos and order number, our Huel team will investigate and resolve your damaged Huel box.
Our Huel team will:
Review the photos of your damaged Huel box and your order information
Investigate your damaged Huel box with our courier (DPD, FedEx, or other carrier)
Determine the best solution for your damaged Huel box
Contact you directly with the resolution for your damaged Huel order (replacement items, full replacement, voucher, or combination)
Need further assistance with your damaged Huel box?
If you've sent us your photos and order number but have additional questions about your damaged Huel box, or if you need immediate help reporting your damaged Huel box, our Huel specialists are available to assist you.
What to do:
Say "speak to a human" or "talk to a specialist" in this chat
A Huel specialist will help you with your damaged Huel box and answer any questions about the investigation or resolution process for your damaged Huel order