If your Huel box arrived damaged, here is exactly what to do to get it resolved quickly.
What photos Huel needs from your damaged box
To investigate your damaged Huel box with the carrier, please provide the following photos:
A photo of the shipping label — Take a clear photo showing the shipping label on the outside of your damaged Huel box
Photos of the outside of your damaged Huel box — Take photos showing all sides that show damage
Photos of the inside of your damaged Huel box — Take photos showing the interior condition and any damaged Huel items inside
How to send your photos and order information to Huel
To help Huel investigate your damaged box, share the following through this chat:
The photos of your damaged Huel box (shipping label, outside damage, inside damage)
Your Huel order number (found in your order confirmation email or Huel account)
A brief description of what was damaged (e.g., "containers were crushed," "boxes were wet")
What happens after you report your damaged Huel box
Once you have sent Huel your photos and order number, the Huel team will:
Review the photos of your damaged Huel box and order information
Investigate your damaged box with the carrier (FedEx, UPS, or USPS)
Determine the best solution — this may include replacement items, a full replacement, a voucher, or a combination
Contact you directly with the resolution for your damaged Huel order
Need further help? Say "talk to a human" and our team will point you in the right direction.