If there's an issue with the flavor or texture of a Huel product, the Huel Customer Experience team wants to investigate and resolve it as quickly as possible.
1. Provide a clear description of the issue
Describe the specific Huel product and exactly what went wrong — whether it's an unusual taste, texture, smell, or a packaging concern. The more detail provided, the faster the team can investigate.
2. Locate the batch code and best before date
This helps trace the issue to a specific production batch. Here's where to find the information:
Powder bags: Back of pouch, near the bottom
Bars: On the wrapper
RTD (Ready-to-Drink) bottles: On the cap or bottle sleeve
Hot & Savory pots: On the bottom of the pot
Meal packs (boxed): On the pouch or outer box
Daily A-Z cans: On the bottom of the can
3. Include the order number (if available)
Your Huel order number helps the team locate the purchase quickly.
Need further help? Say "talk to a human" and our team will point you in the right direction.