Free t-shirts are included with eligible first-time orders. If yours didn't arrive, here are the most common reasons why:
You didn't select a size or color
The t-shirt must be actively selected at checkout — it isn't added automatically. If no size or color was chosen, it won't be included. Check your order confirmation email to see whether it appeared on the order.
This wasn't your first subscription order
Free t-shirts are only available on first-time subscription orders. If you've previously placed a subscription order for Huel — even a different product line — you won't be eligible again.
Your order wasn't eligible
To qualify, your order must be on a subscription basis, and include a minimum of one of the following:
2 pouches of Powder, 2 tubes of Complete Protein, or 2 boxes of Huel bars or RTD
1 pouch of Daily Greens or Superblend
3 pouches of Hot & Savory or 2 boxes of Hot & Savory Pots
A Bestseller or BYO bundle
The system recognized you as a returning customer
If you placed a previous order and the t-shirt wasn't included at that time, the promotion won't carry over to a new order. It's tied to your first eligible purchase only.
Need further help? Say "talk to a human" and our team will point you in the right direction.