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I don't see my bottle or shaker in checkout. Will I get these with my first order?

Written by Jamie Forbes
Updated over a week ago

If a Huel order qualifies for free starter items, the items will be included even if they are not shown at checkout. This article applies to customers in the United States.

What is included in Huel starter items:

  • Huel Powder v3.0, Huel Black Edition, Huel Essential (powder products):

    • Huel shaker

    • Scoop

    • Huel t-shirt (only if size is selected at checkout)

  • Huel Complete Protein (powder):

    • Huel shaker

    • Scoop

    • Huel t-shirt

  • Huel Daily Greens (powder):

    • Huel greens bottle

    • Scoops (included in the product)

    • Huel t-shirt

Important information about Huel starter items:

  • Free starter items are only included with the first order of the qualifying product.

  • The Huel t-shirt is only included if the size is selected during checkout.

  • If the same product has been ordered previously, starter items will not be included again.

If starter items are missing from a qualifying Huel order:

  1. Confirm that the order is the first purchase of the qualifying product.

  2. Check that the t-shirt size was selected at checkout.

  3. Have the order number ready for review.

If you need help, say the word and we’ll connect you with a specialist.

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