The Shiji integration covers guest communication and segmentation from live Shiji data, but there are things it does not do. Knowing them upfront is more useful than discovering them mid rollout. This article lists the current limitations and the operational points worth planning around.

The Shiji integration is one-way: data flows from Shiji into Bookboost. Bookboost does not write data back to Shiji. Guest details captured or edited in Bookboost, and form submissions, are not sent to Shiji, so Shiji stays the master record and any changes to a booking are made in Shiji.

Bookboost syncs the primary, secondary, and debtor guest types from Shiji, but not the booker. A booker who is not also the primary guest does not receive communications from Bookboost; communications go to the primary guest.

Availability data for Shiji is still being improved, so adjusted occupancy in Bookboost Insights may be incomplete for Shiji properties.

These points apply once the Shiji integration is active. To connect a property, see Setting up the Shiji integration; for what the integration does, see What the Shiji integration does.

Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.