Introduction
The Apaleo integration covers most day-to-day guest communication needs, but there are a few things to know before you rely on it. This article lists the current limitations and the operational points worth planning around.
How Apaleo structures data
No separate guest record. Guest data in Apaleo is tied to a reservation and folio, not a standalone guest profile. Updates from Bookboost change the guest on the reservation.
Debtor may have no email. Because the debtor is copied from the primary guest, a debtor can have no email. Bookboost merges profiles to keep a valid email on the record. See How Apaleo debtor profiles work.
Writing data back and tokens
Notes sync as plain text. Apaleo comments sync into Bookboost as raw text, with no formatting.
Payment authorisation links are not yet available as tokens. Apaleo supports links to capture a guest's payment details for authorisations and deposits, but these are not yet available as tokens in Bookboost.
Online check-in
No checked-in status is written back. When a guest completes the online check-in form, their submitted details are written back to Apaleo, but Bookboost does not set a checked-in or pre-checked-in status in Apaleo. Apaleo does not expose a dedicated pre-check-in status that Bookboost surfaces today, so front-desk staff cannot see at a glance in Bookboost whether a guest has completed online check-in.
Reservation time updates
Updating a reservation's arrival or departure time from a form is available for Mews only. It is not supported for Apaleo today.
Operational best practices
Avoid duplicate profiles at booking. When creating a reservation in Apaleo, select the existing guest and booker details rather than re-entering them, to avoid creating duplicate profiles.
Disconnect from the Apaleo side. To remove the integration, disconnect it from Apaleo. Removing it only on the Bookboost side does not stop Apaleo from sending updates.
Configuration and Setup
These points apply once the Apaleo integration is active. There is nothing to configure to encounter them. To connect a property, see Setting up the Apaleo integration; for what the integration does, see What the Apaleo integration does.
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.