Introduction
The Opera Cloud integration is a rich two-way integration, but there are a few things to know before you rely on it. This article lists the current limitations and the operational points worth planning around.
Writing data back
Only a defined set of profile fields can be written back to Opera Cloud: name, date of birth, email, phone, address, gender, nationality, identity documents, and marketing and operational email consent. Other fields are read into Bookboost but not written back. More fields may be added over time.
Consent
Consent updates follow Bookboost's consent code mapping. For consent to write back correctly, the property's consent names and codes need to match that mapping.
Reservation profiles
The booker, billing contact, and any company or travel agent on a reservation are synced from Opera Cloud, and the billing contact is stored as the debtor on the reservation. Two points are worth knowing. A profile without an email address is still synced but will not trigger any communications. Accompanying guest profiles are synced where available; what comes through depends on the data Opera Cloud holds for each reservation.
Group reservations (Blocks and Allotments)
Read-only. Group reservation data is read from Opera Cloud only; creating or modifying Blocks from within Bookboost is not supported today.
Explicit linking required. A reservation is only recognised as part of a group once it is explicitly linked to a Block in Opera Cloud (via blockId/blockCode). Bookboost cannot infer group membership on its own, so a reservation that was not picked up from the Block in Opera Cloud shows as an individual reservation, even if it is obviously part of the same group.
Sync timing
The integration uses regular polling rather than live webhooks, so there is usually a short delay, typically a few minutes, between something happening in Opera Cloud and it appearing in Bookboost. During very busy periods there can be a slightly longer delay, but events are queued and processed in order, so nothing is lost.
Reservations created through IHG
If you use IHG, reservations created through IHG only reach Bookboost when IHG creation events are forwarded into the Opera Cloud business events feed. This forwarding has been known to stop silently, so it is worth checking if IHG reservations stop appearing.
Configuration and Setup
These points apply once the Opera Cloud integration is active. To connect a property, see Setting up the Opera Cloud integration; for what the integration does, see What the Opera Cloud integration does.
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.