The Apaleo integration keeps Bookboost in step with your PMS in real time, so you can automate guest communication, personalise campaigns, and write guest details back to Apaleo. This article explains what syncs each way, how registration forms and online check-in work, and the Apaleo specific tokens you can use.

Apaleo is a two-way direct integration. Changes in Apaleo reach Bookboost in real time, covering reservations, folios, invoices, and property updates.

From Apaleo to Bookboost. Reservation data includes arrival and departure dates and times, reservation status, booking channel, market segment, guarantee type, travel purpose, number of adults, currency, balance, and total amounts. Guest data includes first and last name, email, phone, salutation, gender, and nationality.

From Bookboost to Apaleo. Guest details submitted through a form are written back: first name, last name, email, phone, nationality, birth place, birth date, identification number, and address (line 1, city, postal code, country).

Apaleo does not hold a separate guest record. Guest information is tied to a reservation and its folio. In practice this means that when guest data is updated in Bookboost, it updates the guest on the relevant reservation in Apaleo, rather than a standalone guest profile. See How Apaleo debtor profiles work for how the booker, guest, and debtor relate on a reservation.

Apaleo reservation statuses map to Bookboost as follows:

Registration forms use binding, which means a guest's details update in real time when they submit the form. With a two-way form, the details a guest enters are written straight back to their reservation in Apaleo, so the record stays current without manual entry.

Online check-in is supported as an online pre-check-in form through the two-way integration. Guests complete their details before arrival, and the details they submit are written back to their reservation in Apaleo. Note that completing the form does not set a checked-in or pre-checked-in status in Apaleo; see Apaleo integration limitations and things to know.

Reservation and booking comments from Apaleo sync into Bookboost as Notes, so your team always has the latest guest requests and booking context. The guest comment (special requests), the booker comment, and internal hotel comments all sync. Three dedicated tokens are available for use in templates:

The existing notes token continues to include all synced notes. Notes sync as plain text.

You can trigger a campaign automatically when an invoice is created in Apaleo, for example to send the invoice to the guest. Two Apaleo tokens are available:

Invoice campaigns are currently available for Apaleo only.

The data sync needs no configuration once the integration is active. Registration forms and invoice campaigns are built in Bookboost. To connect a property, see Setting up the Apaleo integration.

Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.