Every AI Agent conversation ends in one of three actions. "Leave" means handing the conversation to a human.
The three actions
Reply. The agent sends a response to the guest. The conversation continues.
Solve. The agent treats the conversation as answered and closes it.
Leave. The agent hands the conversation to a human. The conversation stays in the inbox for a member of your team to take over.
What the AI Agent cannot do today
The AI Agent has scope limits that mean some conversations will always need a human:
It cannot perform actions outside the conversation itself, such as PMS modifications, booking changes, or refunds.
It does not have access to reservation or guest profile data beyond what is in the conversation thread and its own knowledge section.
It only reads text. It cannot interpret images, voice messages, or attached documents.
Where any of these limits apply, the agent will hand off.
Where handed-off conversations go
Handed-off conversations remain in your Unified Inbox. Use assignment rules to control which inbox view, property, or team queue picks them up.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.