If you are stuck, something is not working as expected, or you need help from our team, here is how to reach us.
Talk to Us, inside the platform
The fastest way to reach support is from inside Bookboost.
Log in to platform.bookboost.io.
Click Talk to Us in the left menu.
Describe your issue.
This opens a support conversation with the Bookboost team. Response times are faster on this channel than by email during business hours.
Who to email
Support: support@bookboost.io
Onboarding: onboarding@bookboost.io
Sales: sales@bookboost.io
Partnerships: partnerships@bookboost.io
Finance: finance@bookboost.io
Marketing and general enquiries: info@bookboost.io
What to include in your support request
The more context you give us, the faster we can help. Include:
Your organisation name and property name.
What you were trying to do, for example "I tried to activate a Journey campaign".
What happened instead, for example "guests are not receiving it".
Steps you have already taken, for example "I checked the audience and the guest is in it".
Screenshots where relevant, especially for error messages or unexpected behaviour.
Guest name or reservation ID if the issue relates to a specific guest.
Finding the answer yourself
For self-service answers, browse the full Bookboost Help Centre.