If you are stuck, something is not working as expected, or you need help from our team, here is how to reach us.
Talk to Us, inside the platform
The fastest way to reach support is from inside Bookboost.
Log in to platform.bookboost.io.
Open Help at the bottom of the left menu.
Choose Talk to Us.
Describe your issue.
This opens a support conversation with the Bookboost team. Response times are faster on this channel than by email during business hours.
The Help menu holds two other things. Help center opens this help centre in a new tab. Changelog shows which version of Bookboost you are running and lets you check for an update. It is not a list of what has changed in each release.
Who to email
Support: support@bookboost.io
Onboarding: onboarding@bookboost.io
Sales: sales@bookboost.io
Partnerships: partnerships@bookboost.io
Finance: finance@bookboost.io
Marketing and general enquiries: info@bookboost.io
What to include in your support request
The more context you give us, the faster we can help. Include:
Your organisation name and property name.
What you were trying to do, for example "I tried to activate a Journey campaign".
What happened instead, for example "guests are not receiving it".
Steps you have already taken, for example "I checked the audience and the guest is in it".
Screenshots where relevant, especially for error messages or unexpected behaviour.
Guest name or reservation ID if the issue relates to a specific guest.
Finding the answer yourself
For self-service answers, browse the full Bookboost Help Centre.