Introduction
When building an audience in Bookboost, filters are the rules that determine which guest profiles are included in a segment. This article covers Reservation filters — filters based on the details of a guest's booking, rather than who the guest is as a person.
These filters allow you to segment guests by check-in and check-out dates, booking behaviour, stay details, financial data, and more — helping you send the right message at the right moment in the guest journey. 🎯
Main Concept
Reservation filters target data linked to a guest's booking in Bookboost, synced from your PMS. Each filter has an Include or Exclude toggle:
Include — only guests whose reservation matches the condition are kept in the audience.
Exclude — guests whose reservation matches the condition are removed from the audience.
Filters work with AND logic — guests must meet every filter you add to be included.
Filters
📅 Days Booked Ahead
Filters based on how many days in advance the reservation was made.
Min — minimum number of days ahead (e.g. 1).
Max — optional upper limit (checkbox, unchecked by default).
Exclude selected — inverts the filter.
Example ranges:
⏰ Estimated Time of Arrival
Filters based on the guest's expected arrival time.
Time range — From / To (default: 00:00 to 23:59, full day).
Exclude selected — inverts the filter.
Example use cases:
📅 Guest Check-In Weekdays
Filters by which day of the week the guest checks in (e.g. Monday, Friday).
Select one or more weekdays.
Exclude selected — removes guests checking in on the selected day(s).
Useful for differentiating weekday vs. weekend arrivals.
📅 Guest Check-Out Weekdays
Filters by which day of the week the guest checks out.
Select one or more weekdays.
Exclude selected — removes guests checking out on the selected day(s).
Useful for targeting guests leaving on busy vs. quiet days.
📅 Guest Checks In
Filters based on a specific check-in date.
Dropdown options:
Date input — select the date.
Exclude selected — inverts the filter.
📅 Guest Checks Out
Filters based on a specific check-out date.
Same dropdown options as Guest Checks In (Exact, Between, After, Before).
Date input — select the date.
Exclude selected — inverts the filter.
🛏️ Number of Guests
Filters based on the number of adults or children within a reservation. Two separate fields:
Number of adults (default: Any number)
Number of children (default: Any number)
Exclude selected — reverses the logic to exclude matching guest counts.
Example use cases:
🌙 Number of Nights
Filters based on how many nights the guest is staying. Options:
Exactly — guest stayed precisely X nights.
At most — guest stayed X nights or fewer.
At least — guest stayed X nights or more.
Between — guest stayed within a range (e.g. 3 to 5 nights).
Any number — no restriction on nights.
Exclude selected — inverts the filter (e.g. everyone except one-night stays).
🏢 Properties
Filters by which physical property the guest is associated with (e.g. Building 1, Building 2).
Select one or more properties from the dropdown.
Exclude selected — removes guests associated with the selected property.
Useful if you manage multiple venues or locations.
💳 Rate Plan
Filters based on the rate plan attached to a reservation (e.g. Bed & Breakfast, Room Only, Corporate rate).
Click Select rate plans to choose from available options.
Exclude selected — inverts the filter.
Helpful for targeting guests by booking type.
🔢 Rate Plan Code
More granular than Rate Plan — filters on the specific internal code tied to a rate plan (e.g. "BB2024").
Type or select the rate plan code(s).
Exclude selected — inverts the filter.
Useful when you have many rate variants and need precision.
💰 Reservation Balance
Filters guests based on the monetary balance tied to their reservation.
Set a specific value or range.
Exclude selected — inverts the filter.
Useful for targeting guests who owe money or have credit remaining.
📅 Reservation Booked At
Filters based on the date/time the reservation was made.
Dropdown options: Exact, Between, After, Before.
Date/time input — select the date.
Exclude selected — inverts the filter.
Good for targeting guests who booked within a specific time window (e.g. last 7 days).
🏢 Reservation Debtor Is Company
Filters reservations where the debtor (the one being billed) is a company profile rather than an individual.
Include — only reservations billed to a company.
Exclude — only reservations billed to an individual.
Useful for separating corporate bookings from personal ones.
📝 Reservation Has Submitted Form
Filters based on whether any guest on the reservation has submitted a specific form.
Select the specific form from the Submissions dropdown.
Exclude selected unchecked → includes guests who have submitted the form.
Exclude selected checked → includes guests who have not submitted the form.
Good for chasing up guests who haven't completed pre-arrival forms.
🔗 Reservation Linked to Company
Filters reservations that are linked to a company, regardless of who the debtor is.
Include — only reservations with any company association.
Exclude — only reservations with no company association.
Slightly broader than "Debtor Is Company" — the reservation just needs to have a company link.
📦 Reservation Set
Filters guests whose reservation is part of a set (a group of linked reservations).
Include — guests belonging to a reservation set.
Exclude — guests not part of a set.