If you've ever wondered, "Why hasn't a Guest received the *XYZ Campaign?" This article provides you with quick answers.*
Before anything else, determine if the Guest is → 1. Missing the Campaign or → 2. Failed to be Sent.
1. If the Campaign was not Sent
it is probably because of one of the reasons below:
1.1 The Guest doesn’t have contact details such as email and phone number in their profile.
1.2 Wrong Guest Type.
1.3 Guest is not part of the Audience.
1.4 Duplicated Guest Profile.
1.5 Missing the Required Consent.
2. If the Campaign Failed in all Channels:
it is probably because of one of the reasons below:
2.1 Invalid email
2.2 Phone number (invalid, unavailable, landline, roaming, no WhatsApp App)
3. If there are duplicated Guest Profiles
If there are duplicate guest profiles, another profile has probably received the campaign instead. Although we have a powerful Match&Merge feature in place, this might happen if you have OTA reservations and the profile has been updated from your PMS with the “real” email address. In these cases, check for profiles using the OTA guest email.
💡 Learn more Below!
If the Campaign was not Sent
💡 Click on each of the Options below to see more!
1.1 Do we have the Guest's Contact Details in their profile?
1.2 Check if the Campaign is targeting a different Guest Type
1.3 Guest is not part of the Audience
1.4 There is a Duplicated Guest Profile
1.5 The Guest is missing the Required Consent
If the Campaign Failed in all Channels:
💡 Click on each of the Options below to learn more!
2.1 Invalid Email
2.2 Phone number
If there are duplicated Guest Profiles
If there are duplicate guest profiles, another profile has probably received the campaign instead. Although we have a powerful Match&Merge feature in place, t*his might happen if you have OTA reservations and the profile has been updated from your PMS with the “real” email address. In these cases, check for profiles with the OTA guest email.*
If, after conducting these checks, you still can't find why the guest did not receive the campaign, please contact us by following the instructions below.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.