Introduction
Over time, duplicate guest profiles can appear in Bookboost, for example, when the same guest books under slightly different names or contact details. To keep your guest data clean and accurate, Bookboost allows you to manually merge two guest profiles into one. This article walks you through the steps.
Main Concept
The merge feature in Bookboost's Profiles section allows you to combine two separate guest profiles into a single unified record. This ensures that all reservation history, communication, and data associated with both profiles are consolidated under one guest entry, avoiding duplicated records and fragmented guest views.
Use Cases
A guest has booked multiple times under different email addresses or name variations
A duplicate profile was created during a PMS sync or data import
Your team wants to consolidate guest history before running a campaign
You need to ensure consent and communication records are unified for a single guest
Configuration and Setup
Go to Profiles → Guests
Find the guest profile you want to merge — use the search or filters to locate it
Click the eye icon 👁️ to open the guest profile
Click the three dots (⋯) menu in the top-right corner of the profile
Select "Merge" from the dropdown options
A search panel will appear — find and select the second profile you want to merge with
Confirm the merge — the two profiles will be combined into one.
💡 Tip: Always review both profiles before merging to make sure you are combining the correct records. This action cannot be undone.
Known Issues or Limitations
The merge action is irreversible, once two profiles are merged, they cannot be separated again.
Carefully verify which profile is selected as the merge target, as data from both will be combined.
Conclusion
Manually merging guest profiles in Bookboost is a straightforward way to keep your guest database clean and avoid duplicates. Use the eye icon and three-dot menu within any guest profile to initiate a merge, then select the profile to combine it with. Always double-check before confirming, as the action cannot be undone. 🧹
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.