Journeys
Automated campaigns that send themselves when a reservation matches a trigger. How to build one, which triggers are available, and what to check when a guest does not receive it.
7 articles
- How to create a Journey campaignHow to build an automated campaign that sends when a reservation event happens.
- How to make your guest journey feel personalBuild a pre-arrival flow that reads like a person wrote it, using narrow audiences and off-the-hour send times.
- Understanding Campaign Triggers in JourneysEvery trigger available for a Journey campaign, and how to set the timing.
- Trigger modesWhen you set a Journey trigger relative to an event, for example two days before check-in, some guests book too late for that moment to still be ahead of them.…
- Stop a Journey from sendingStop a Journey campaign from sending, turn it off for everyone, or stop it for a single guest who has opted out, so guests only receive the messages they should.
- Journey campaign advanced settingsWhat First Per Day, Shorten Links, Automatic UTM tracking and Prioritize Language do at the Review and Publish step.
- Does a Journey apply to reservations that already exist?One rule that tells you whether a newly activated Journey will fire for bookings already in Bookboost.