Journeys
Automated campaigns that send themselves when a reservation matches a trigger. How to build one, which triggers are available, and what to check when a guest does not receive it.
8 articles
- How to create a Journey campaignHow to build an automated campaign that sends when a reservation event happens.
- Why hasn't the guest received the campaign?The checks to run when a guest did not receive a campaign you expected them to get.
- How to make your guest journey feel personalBuild a pre-arrival flow that reads like a person wrote it, using narrow audiences and off-the-hour send times.
- Understanding Campaign Triggers in JourneysEvery trigger available for a Journey campaign, and how to set the timing.
- Trigger modes: At most and At leastWhat At most and At least do when a guest books too late for the trigger moment.
- Stop a Journey from sendingStop a Journey campaign from sending, turn it off for everyone, or stop it for a single guest who has opted out, so guests only receive the messages they should.
- Journey campaign advanced settingsWhat First Per Day, Shorten Links, and Prioritize Language do at the Review and Publish step.
- Does a Journey apply to reservations that already exist?One rule that tells you whether a newly activated Journey will fire for bookings already in Bookboost.