All medication dispensed from your dedicated pharmacy should have a barcoded dispensing label on to allow you to scan the medication during the booking in and administration process. In the event you should receive medication but your unable to see it on the booking in screen or on the residents profile please follow the troubleshooting guide below.
If the medication has not been dispensed by your dedicated pharmacy or doesn't have a barcoded dispensing label, the item will need to be added to the residents profile and booked in manually. Please see the links below should you want any advice on how to complete this process.
If the medication received requires immediate administration however you are unable to account for it on the device even after synchronization, we recommend that the item is administered to the resident and accounted for on paper MAR until the troubleshooting below has been completed. Please do not add the drug to the residents profile as this could result in the medication recreating a duplicate record. A link to print a blank MAR chart is below for emergency purpose;
Synchronize your device
Synchronization is a important part of your role when using the Atlas eMAR device. Synchronization ensures that your residents records are kept up to date by uploading any administration records and also downloading any new therapy or changes made by your pharmacy. You should always synchronize your device;
Before and after every administration round.
Whenever a new medication has been received. (This is to ensure the dispense record and bar code details and downloaded to your device).
When a change has been made to a profile/medication.
When a medication order is placed on the device.
If you are unable to synchronize your device please contact the Atlas eMAR service desk who will be able to assist you.
Contact your pharmacy
If a medication has a barcoded dispense label on it, this means that the item must have been process and dispensed via the pharmacies CAPA system (dispensing system for the Atlas eMAR products). The following reasons may result in your medication not displaying;
The medication is outstanding a check at the pharmacy - For new medications or therapy changes a clinical check will be generated allowing the pharmacist to review all of the medication the resident is currently taking to ensure the new therapy or change is appropriate. Delay in the completion of this check will result in medication not displaying and the booking in of the stock.
The medication has a post-dated start date - During the clinical check the pharmacy will confirm when the new therapy or change will take affect. If the medication has a post-dated start (a future start date) the medication will not display and the dispense label will be invalid (will not scan) until the date has been met.
The medication label has been reprinted during the dispensing process however has not been replaced on the medication. Please provide your pharmacy with the labels details to allow them to investigated; Residents name, medication name, dosage and label number (the label number is printed vertically on the left hand side).
The medication has been stopped
If the medication has been stopped after the item has been dispensed but before it is delivered, the pharmacy would not be not be aware of this therefore you may still receive the medication. To check if a medication has been stopped you can;
Check the "drug changes" button on the residents medication list via the device. Any changes to medications therapy will be displayed here this includes; Adding of a new medication, changes to a medication, medication which has been stopped - Changes display for 7 days on the device. There is also a pop-up message that will display for 24 hours every time you enter the resident profile on the device. Changes are audited and recorded as either changed by the Care home or Pharmacy, if the pharmacy has made a change you will be able to view the prescription which relates to the relevant change.
Your are also able to see changes on the Atlas Central site.
The resident has been moved units using the incorrect process
If a resident moves from one unit to another this will require a transfer of the resident profile by the Atlas eMAR service desk or your pharmacy. In the event the residents profile is manually archived on one unit by the home and added as a new profile on another device this will result in all of the medication barcodes becoming invalid will no longer work on the new profile. Please click the link below for the correct process.
If all of the recommended steps have been taken however you still unable to see the medication in question on the device please contact the Atlas eMAR service desk who will be more than happy to help in getting your query resolved.