Cognician Support

FAQs

What is Activate?

What's New in Activate?

How is my data managed and protected?

What media types does Activate support?

About Activate

How do I log in?

How do I recover my password?

How can I update my profile?

Why can’t my organization name be used?

How do I change organization settings?

Login, profile management, organization management

Getting Started

How do I create a program?

What can I include in my program?

Can I edit an existing program?

Creating a Program

How do I assign an audience?

What communications can I send to my audience?

How do I share my program with my audience?

How do I remove audience access to my program?

Can I change deployment details after launch?

Audience creation and deployment management

Deploying a Program

How do I know people are using my program?

What user-generated information can I see?

What if no one is using my program?

Activity feed, deployment analytics, troubleshooting

Monitoring Your Deployment

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No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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