At Phoenix, we understand the importance of stock procurement and the difficulties you face when a product is unavailable. To help you with these instances, we have created a "Stock Request" button. Visible in the top right corner of the Procure+ webpage, clicking this button launches a short series of questions, designed to help us understand your requirement so that we can offer you our help.
The stock request button can help you with the following instances:
We do not stock the product
We stock the product but it is showing OOS (out of stock)
You are seeking an alternative to an unavailable product
There is a shortage in the marketplace of a particular product
Upon clicking the button, a web chat will launch, which will ask you a series of short questions designed to gather the information we need to understand your requirement. The more information you can provide, the more likely we will be able to help.
In the first instance, we will use the information you provide to check if we can supply you with the desired product. We may also advise of stock fulfilment dates for out of stock products and advise you to place a back order. If we are unable to supply you with the product, we may advise of an alternative.
The information you provide will also be used to help us determine which products we should consider listing going forward and to allow us to accurately predict stock quantity to ensure continuity of supply.
You will receive replies to the email address you have registered. Please find an example workflow below.
Thank you for reading this article.
We look forward to receiving your requests. 💊📦✔😎
Request stock here