To navigate to the orders page of ProCure+, start by logging in as usual and then click the "orders" tab within the top right-hand corner.
Once on the orders page, you will see a list of your order history.
Order fields:
Order name / PO - this will be the name or PO number that you inputted when creating the order
Order date - the date the order was placed
Total - the total cost of the whole order
To view the status of an order, click on the order name/number. This will launch an overview of the order, within which you can see all the products on the order, the order status and the expected delivery date.
If there are any issues with any of the products in the order, these will appear as "exceptions" and will be made visible in red and featured at the top of the order page. The page details the quantity you have ordered and the quantity we can supply so that you know what will be arriving and can plan accordingly. The reason for the supply issue is also listed, here it says "out of stock". Where a supply issue is stated in this manner, it means we have already accounted for the issue and raised the credit, so you do not have any additional work.
We hope you have found this useful and will take advantage of the order tracking feature within ProCure+. If you have any additional questions please reach out to your dedicated Hospital Solutions account manager or contact our customer services team.