All Collections
Certify
Frequently Asked Questions
A learner has reported an issue through Certify. As the learner’s registered centre can I see what they have reported?
Is there a user guide available to help navigate Certify?
I would like to opt out of receiving hard-copy certificates. Is this possible?
Can I view an e-Certificate for a learner registered at a different centre?
Can the email address be pre-populated from when I register the learner in Online Services?
How long will e-Certificates be available to view in Certify?
I have made a unit claim but have not requested a certificate. Will a certificate be available to view in Certify?
A learner has completed an online exam which does not require me to process any further claims in Online Services. Is there any action I need to take in Certify?
What should I do if the e-Certificate download fails?
When will I receive the hard-copy of a certificate?
How can I update my password for Certify?
What file formats are available for downloaded certificates?
How can I notify a learner that their e-Certificate is available?
What should I do if I cannot find a learner's certificate in Certify?
Can I download multiple certificates at once, and if so, how?
How long does it take for an e-Certificate to be ready for download after requesting in Certify?
A learner's certificate is displaying incorrect units. How can this be corrected?
How can I update my personal details in Certify?
A learner's name is incorrect on the e-Certificate. How can this be amended?
How do I request a replacement certificate for a learner?
How do I gain access to EAL Certify?
Can I print a digital certificate?
Can I input a learner email address during registration in Online Services?
Does the message "Only Valid When Viewed on eal.org.uk" mean the certificate is invalid if not viewed online?
How to Download Centre Approval Certificates from Certify: