Introduction
Sana keeps working for you even when you're not in the application. With email notifications, you hear from Sana when something is ready for you or needs your attention, so you don't have to keep checking.
Supported email notifications
Notification | When it’s sent | What’s in the email |
Agent run completed | A scheduled or triggered agent completes a run | A summary of the result and a button that takes you back to the task in Sana |
Agent needs input | A scheduled or triggered agent pauses to wait for your approval or input | A summary of what action is requiring your review and a button that takes you back to approve it in Sana |
How to set it up
For workspace owners
Email notifications are allowed by default for every workspace. To turn them off or back on for everyone:
1. Go to Workspace → General.
2. Find Notifications ("Allow members to get email notifications").
3. Use the toggle to turn it on or off.
When notifications are turned off on a workspace level:
No member in the workspace gets agent email notifications.
The Notifications page in user settings is hidden
The email notifications option on agent pages are hidden from members
Any emails that haven't been sent yet are cancelled.
For workspace members
Pre-requisite: Email notifications must be enabled in the workspace by your workspace owner |
Email notifications are off by default until you turn them on. To toggle them on or off:
Open your User settings and select Notifications.
Toggle Enable email notifications on or off.
Optional - toggle on or off notifications for individual agents from:
Your settings: go to User settings → Notifications → Agents and turn off the toggle next to that agent.
Agent's page: open the agent, then open the ⋯ menu (or the bell icon if you can't edit the agent) and turn off Email notifications.
Known limitations
Email only. Notifications aren't yet available in Slack, Microsoft Teams, SMS, the browser or inside Sana.
Agents only. Email notifications cover agents you've subscribed to that run on a schedule or a trigger. Notifications are not yet supported for other Sana features.
Notification types can't be turned off separately. You can turn notifications off per agent or completely, but you can't, for example, keep "Agent needs input" emails and turn off "Agent finished" emails.
No digests. Each event sends its own email, there is no way to get a summary of multiple updates in one email.
English only. Notification emails aren't localized yet.
No emails for manually triggered agents. You only get notifications for agents you've subscribed to that run on a schedule or a trigger. Agents you start yourself, for example with Run now or by running them from chat, don't send emails, because you're already in Sana.
Delay. "Agent needs input" emails are sent after a short delay, about 5 minutes. If you respond in Sana within that time, you won't get the email.
FAQ
Q: I turned on email notifications but haven't received anything. Why?
Check that 1) you have email notifications enabled in your user settings, 2) the agent’s notifications are toggled on, 3) the agent runs on a schedule or a trigger and you're subscribed to it, and 4) if it is a “Agent needs your input” email you have waited for 5 minutes. If you still do not find the email, check your spam folder, and consider adding noreply@sana.ai to your safe senders list.
Q: Why don't I get an email when I run an agent manually?
A: Agents you start manually don't send notifications, because you're already in Sana and can see the result.
Q: Can I approve an action directly from the email?
A: No. Click Review to open the task in Sana, then approve or deny the action there.
Q: I didn't get a "Needs your input" email even though my agent paused.
A: Needs your input email takes 5 minutes before they are sent to avoid excessive emails in case multiple actions are required to be approved. Also, if you responded to the agent within the 5 minutes from when it needed your input, the email is cancelled since you’ve already acted on it.
Q: Which email address are the emails sent to?
A: The emails are sent to the email address tied to your Sana account. If you are unsure, you can preview the email address in the Enable email notifications toggle in your user settings
Q: Can I choose a different email address to receive notifications?
A: No. Notifications always go to the email address on your Sana account.
Q: My workspace owner turned off notifications. Can I turn them back on?
A: No. The workspace setting overrides individual settings. Ask your workspace owner if you'd like notifications turned back on.