If there is a quality concern or problem with a Huel product, providing specific details allows for a faster investigation and resolution.
Steps to report a product issue
1. Provide a clear description of the issue Describe exactly what is wrong with the Huel product. Specific details about quality concerns, packaging damage, or unusual smells, tastes, or textures are very helpful.
2. Locate the batch code and best before date This information is essential for the quality team to trace the specific production batch.
3. Gather your order details Have your Huel order number and product details ready to share.
Where to find batch codes and best before dates
Huel Powder pouches (v3.1, Black Edition, Essential, Complete Protein) Located on the back of the pouch, near the bottom.
Huel Complete Nutrition Bars Located on the individual product wrapper.
Huel Ready-to-Drink (RTD) bottles Located on the bottle cap or the bottle sleeve.
Huel Hot & Savoury pots Located on the bottom of the plastic pot.
Huel Hot & Savoury meal packs (pouches) Located on the pouch or the outer cardboard box.
Huel Daily A–Z Vitamins cans Located on the bottom of the aluminium can.
Huel Daily Greens Located on the back of the pouch or the bottom of the container.
How to resolve the issue
Once you've collected the product description, batch code, and order number, say "talk to a human" and we'll connect you with a specialist to get this resolved quickly.
Access your account
Manage your Huel account here: https://uk.huel.com/account/login
Need further support?
If you're unsure where to find your batch code or need any other assistance, say "talk to a human" and our Customer Experience team will help.