If there is a quality or safety concern with a Huel product, providing specific details allows for a faster investigation and resolution.
Steps to report a product issue
1. Provide a clear description of the issue Describe exactly what is wrong with the Huel product. Specific details about quality concerns, packaging damage, or unusual smells, tastes, or textures are very helpful.Additionally, include clear photos of the product packaging and, if applicable, the prepared product to help assess texture, appearance, or other concerns.
2. Locate the batch code and best before date This information is essential for the quality team to trace the specific production batch.If available, also include the time stamp printed on the packaging to provide additional traceability.
3. Gather your order details Have your Huel order number and product details ready to share.Providing photos of the product and its packaging can also be helpful in identifying and resolving the issue.
Where to find batch codes and best before dates
Huel Powder pouches (v3.1, Black Edition, Essential, Complete Protein) Located on the back of the pouch, near the bottom.
Huel Complete Nutrition Bars Located on the individual product wrapper.
Huel Ready-to-Drink (RTD) bottles Located on the bottle cap or the bottle sleeve.
Huel Hot & Savoury pots Located on the bottom of the plastic pot.
Huel Hot & Savoury meal packs (pouches) Located on the pouch or the outer cardboard box.
Huel Daily A–Z Vitamins cans Located on the bottom of the aluminium can.
Huel Daily Greens Located on the back of the pouch or the bottom of the container.
How to resolve the issue
If you experience symptoms that you believe are related to a Huel product but do not suspect a quality or safety issue, seek guidance from a medical professional. The Huel team can only advise on product-related concerns.
Once you've collected the product description, batch code, and order number, say "talk to a human" and we'll connect you with a specialist to get this resolved quickly.
Access your account
Manage your Huel account here: https://uk.huel.com/account/login
Need further support?
If you're unsure where to find your batch code or need any other assistance, say "talk to a human" and our Customer Experience team will help.