If there is a quality concern or a problem with a Huel product, providing specific details allows for a faster investigation and resolution. To report an issue with a Huel product, please follow these steps:
Provide a clear description of the issue: Describe exactly what is wrong with the Huel product. Specific details regarding quality concerns, packaging damage, or unusual smells, tastes, or textures are very helpful.
Locate the batch code and best before date: This information is essential for the quality team to trace the specific production batch.
Gather your order details: Have the Huel order number and the product details ready to share.
Where to find batch codes and best before dates
The location of this information varies depending on the specific Huel product:
Huel Powder pouches (v3.0, Black Edition, Essential, Complete Protein): Located on the back of the pouch, near the bottom.
Huel Bars: Located on the individual product wrapper.
Huel Ready-to-Drink (RTD) bottles: Located on the bottle cap or the bottle sleeve.
Huel Hot & Savoury pots: Located on the bottom of the plastic pot.
Huel Hot & Savoury meal packs (pouches): Located on the pouch or the outer cardboard box.
Huel Daily A-Z cans: Located on the bottom of the aluminum can.
How to resolve the issue
Once the product description, batch code, and order number have been collected, say the word and we'll connect you with a specialist to get this resolved.
Manage your Huel account here: https://uk.huel.com/account/login