I received my Huel delivery, but something's missing. What should I do?

Sorry to hear something's missing from your Huel order. Let's get it sorted. First, check a few common things — your item might be exactly where it should be.

Huel Meal Packets don't need a scoop

Each Huel Meal Packet is a complete, ready-to-consume portion. Simply add water or your liquid of choice directly to the packet. No scoop needed — if you received packets, you have everything you need.

Your Huel Daily Greens scoop is in the bag

Your Huel Daily Greens scoop is packed inside your Huel Daily Greens bag. Check inside before assuming it's missing. The scoop is reusable — keep it for future orders.

Huel Powder starter kits include scoops — but only for powder

Only Huel Powder orders (Powder v3.1, Huel Black Edition, Huel Complete Protein) come with a free scoop in your first order. Huel Meal Packets don't include scoops because they're not needed.

Check if your Huel order was split into multiple parcels

Large or heavy Huel orders (especially Huel Ready-to-Drink or bulk bundles) often arrive in separate parcels. Check your emails for additional tracking links. Your missing Huel item may be arriving in a later package.

Check for packing errors

Occasionally, items may be mispacked in your Huel box. Before you contact us, take:

This helps us investigate quickly.

Check if starter kit items were added at checkout

Starter kit promotional items are only applied to your first Huel order. If promotional items weren't listed in your order confirmation email, they won't be included in your Huel delivery.

Please report a missing item within 14 days of your delivery date. This 14-day window allows Huel to raise a claim with our shipping carrier before their own claims deadline closes. Reports made after 14 days may take longer to resolve, since a carrier claim may no longer be possible.

Photos are not required for Huel to investigate — we will look into every report regardless. However, providing photos of your shipping label and box contents lets us raise a carrier claim immediately and typically resolves your case faster.

If your parcel was redirected to a DPD locker or pickup point and later shows as returned to sender, let us know this when you get in touch. We can check the delivery status directly with DPD rather than needing photos in this case.

Say "talk to a human" and we'll connect you with a specialist to investigate. Have ready:

Our team will arrange a solution for you.

For more Huel delivery info, see our Delivery Questions page.

If you have other questions about your Huel delivery, say "talk to a human" and we'll help.

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