If your Huel payment is not going through, it is usually caused by one of the following. Work through each step before reaching out.
Common Causes & Fixes
Cause | What to Check |
Incorrect or expired card details | Double-check your card number, expiry date, and CVV. Ensure your PayPal or Apple Pay account is active and funded. |
Billing address mismatch | Your billing address must match exactly what your bank or payment provider has on file |
Insufficient funds | Check your bank balance or PayPal balance to confirm you have enough funds to cover your order |
Bank security block | Your bank may have blocked the payment if it appears unusual (e.g. higher value or a new recurring charge). Contact your bank directly to confirm and authorise the payment. |
Browser or device issue | Clear your cache and cookies, or try an incognito window. Switch to another browser (Chrome, Safari, Firefox, or Edge) or a different device. |
Paying for a Huel Subscription?
Huel subscriptions can only be paid using:
Credit or debit card
PayPal
Apple Pay (Safari users only)
If a subscription payment fails, the system will automatically retry the following day. No action is needed unless the issue persists.
Manage Your Payment Details
You can update your saved payment method at any time here: uk.huel.com/account/login
Still not working? Say "talk to a human" and our team will help investigate. Please have details of your attempted order ready when you reach out.