Why was I charged twice?
If you've been charged twice for your Huel order, here are the most common reasons:
1. Duplicate authorisation
Sometimes your bank shows the same payment twice (one is pending, one will settle).
The duplicate usually disappears within a few days.
2. You have two active Huel subscriptions
Check if you have more than one active subscription in your Huel account.
Each Huel subscription renews and charges separately.
3. You placed multiple Huel orders
If you placed a one-off Huel order in addition to your subscription, you'll see two separate charges.
4. Payment retry
If your first payment attempt failed (e.g. card declined, insufficient funds), our system may retry and show multiple authorisations.
5. Bank error
Rare, but sometimes banks duplicate charges in error. If one charge doesn't drop off in a few days, contact your bank directly.
What to do next
Log into your Huel Account at https://uk.huel.com/account/login → My Subscriptions → check your order history.
Review your bank statement to see if one charge is still "pending."
If both charges have settled, say the word and we'll connect you with a specialist to investigate. Have your order number and payment details ready so we can refund any true duplicate charge.
👉 Manage your subscriptions and orders here: https://uk.huel.com/account/login