If you have been charged twice for a Huel order, there are several common explanations. Work through the steps below before reaching out.
Common Reasons for a Double Charge
Reason | What It Means |
Duplicate authorisation | Your bank may show the same payment twice — one pending, one settling. The duplicate usually disappears within a few days. |
Two active subscriptions | Each Huel subscription renews and charges separately. Check whether you have more than one active subscription in your account. |
Multiple orders placed | If you placed a one-off order alongside a subscription renewal, you will see two separate charges — both legitimate. |
Payment retry | If your first payment attempt failed (e.g. card declined or insufficient funds), our system may retry and show multiple authorisations temporarily. |
Bank error | Rare, but banks can occasionally duplicate charges in error. If one charge does not drop off within a few days, contact your bank directly. |
What to Do Next
Log in to your Huel account at uk.huel.com/account/login
Go to My Subscriptions and review your order history to check for duplicate orders or multiple active subscriptions
Check your bank statement to see whether one charge is still showing as pending
If both charges have fully settled and neither appears to be a pending authorisation, say "talk to a human" and our team will investigate
When you reach out, please have the following ready:
Your order number(s)
Your payment details (last 4 digits of card, payment method used)
A screenshot of your bank statement showing both charges
Our team will investigate and refund any confirmed duplicate charge promptly.
Manage your subscriptions and orders here: uk.huel.com/account/login