If you are experiencing trouble completing your order, try the steps below before reaching out. Most checkout issues can be resolved quickly.
Step 1: Clear Your Browser
Clear your cache and cookies in your browser settings
Try opening the checkout in an incognito or private window
Step 2: Switch Browser or Device
Use the latest version of Chrome, Firefox, Safari, or Edge
If you are on mobile, try switching to a desktop browser
Step 3: Disable VPNs or Ad Blockers
VPNs and ad blockers can sometimes interfere with checkout — disable these and try again
Step 4: Check Your Payment Method
Make sure your card details are correct and your billing address matches your bank records
Try an alternative payment method such as PayPal, Apple Pay, or Google Pay
Still Having Issues?
If the steps above have not resolved the problem, say "talk to a human" and our team will investigate. To help us resolve your issue as quickly as possible, please have the following ready:
A screenshot of the error message
The browser and device you are using
The payment method you attempted
Our team will help you complete your order.
Need further help? Say "talk to a human" and our team will point you in the right direction.