If you're having trouble placing an order, try these troubleshooting steps to resolve the issue.
1. Clear your browser data
Clear your cache and cookies: Go to your browser settings and clear your cache and cookies. This removes temporary files that may be preventing checkout from working properly.
Try incognito or private mode: Open your browser in incognito (Chrome) or private mode (Firefox/Safari) to rule out browser-related issues. This mode doesn't use stored cache or cookies.
2. Disable VPNs and ad blockers
Turn off any VPN or ad blocker temporarily, as these can interfere with the checkout process and payment processing.
Once your order is complete, you can turn them back on.
3. Update your operating system
Make sure your device's operating system (Windows, macOS, iOS, Android) is up to date. Outdated systems can cause compatibility issues with our website.
4. Use a different browser
If you're still unable to place your order, try using a different web browser:
Chrome
Firefox
Edge
Safari
Sometimes a specific browser may have temporary issues.
Still unable to place your order?
If you've tried all the above steps and are still unable to place your order, say "talk to a human" and we'll connect you with our Customer Experience team who can investigate further and help you complete your purchase.
Need further help? Say "talk to a human" and our team will point you in the right direction.