The most common reason Huel subscriptions don't appear is because they're tied to a different email address than the one you're currently logged in with. Here's how to figure out what's happening and how to fix it.
Quick check: What's your situation?
✅ I'm logged in but my Huel subscription isn't showing (read below)
❌ I can't log in at all — see our login troubleshooting guide
If you're logged in but your Huel subscription isn't showing
1. Wrong regional store
Each Huel store (UK, EU, US, SE, etc.) is separate. If you log in to the wrong region, your Huel subscription won't appear.
Switch stores using the flag at the top or bottom of the website.
2. Guest checkout subscription on a different email
If your Huel subscription was placed as a guest checkout, it's tied to that email — not to a separate account you created later.
What this means:
Your guest Huel subscription and your account are separate
They cannot be merged or linked
To use one account going forward, you'll need to close the account you don't want and set up your subscription under your preferred email
What we'll do:
Identify which email/account you want to keep
Close the other account
Transfer any loyalty points from the closed account to your active account
Help you set up a new Huel subscription under your preferred email
3. Duplicate accounts
Sometimes customers accidentally create more than one account with different emails (personal vs. work, for example).
What this means:
Huel subscriptions are tied to the specific email used at checkout
Each account is separate and can't be merged
You'll need to choose one email to use going forward
What we'll do:
Help you decide which account to keep
Close the account you don't need
Transfer loyalty points to your active account
Help you set up your Huel subscription under your preferred email
Still can't see your Huel subscription?
If none of the above apply, say "talk to a human" and we'll connect you with a specialist. Have your email address and order number ready.
Need further support?
If you have other questions about finding your Huel subscription, say "talk to a human" and we'll help.