In-app shop and promos | TIER Mobility Help Center

TIER Mobility Help Center

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In-app shop and promos

In-app shop and promos

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TIER Balance

What is TIER Balance?

How do I add credit to my TIER Balance?

How can I check my TIER Balance transactions?

How do I use my TIER Balance?

What are bonus credits?

Does TIER Balance expire?

Can I get a refund for my TIER Balance?

Can I use TIER Balance if I travel to another country?

Packages and subscriptions

I have a subscription, but I was still charged for my rides.

What is the difference between a package and a subscription?

I bought a day pass but I was still charged for my rides.

How do I cancel my subscription?

I forgot to cancel my subscription. What do I do?

Promos and savings

How to invite a friend to join TIER?

How to redeem a voucher code?

Do my free minutes/unlocks have an expiry date?

TIER Mobility