Copyright 2023. Intercom Inc. Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.Copyright 2023. Intercom Inc. Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
TIER Mobility Help Center
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In-app shop and promos
In-app shop and promos
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TIER Balance


What is TIER Balance?
How do I add credit to my TIER Balance?
How can I check my TIER Balance transactions?
How do I use my TIER Balance?
What are bonus credits?
Does TIER Balance expire?
Can I get a refund for my TIER Balance?
Can I use TIER Balance if I travel to another country?

Packages and subscriptions


What is the difference between a package and a subscription?
I have a subscription, but I was still charged for my rides.
I bought a day pass but I was still charged for my rides.
How do I cancel my subscription?
I forgot to cancel my subscription. What do I do?

Promos and savings


How to invite a friend to join TIER?
How to redeem a voucher code?
Do my free minutes/unlocks have an expiry date?
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