TIER Mobility Help Center
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In-app shop and promos
In-app shop and promos
16 articles

TIER Balance


What is TIER Balance?
How do I add credit to my TIER Balance?
How can I check my TIER Balance transactions?
How do I use my TIER Balance?
What are bonus credits?
Does TIER Balance expire?
Can I get a refund for my TIER Balance?
Can I use TIER Balance if I travel to another country?

Packages and subscriptions


I have a subscription, but I was still charged for my rides.
What is the difference between a package and a subscription?
I bought a day pass but I was still charged for my rides.
How do I cancel my subscription?
I forgot to cancel my subscription. What do I do?

Promos and savings


How to invite a friend to join TIER?
How to redeem a voucher code?
Do my free minutes/unlocks have an expiry date?
TIER Mobility Help Center
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